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The switch to our new service tool ran smoothly. Our expectations towards the Helpando.it service were exceeded: reliable, always accessible, solution-oriented.
Working with helpando.it was simply great, their technical staff was always at hand with practical, intuitive solutions and with prompt answers in no time. With more than 30 spokes centralized in a single HUB, we worked in parallel with helpando.it for our online stores such as Stefanel, Ferrari, Maserati, Benetton, Ducati, etc. And our work is still going well! I hope it will continue like this!
We had to create a flexible custom zendesk app and integrate it into our multicountry backend systems. In addition, we had to do various customizations on custom ticket fields, ticket workflow, roles access, sms sending, templates of emails & sms etc. The guys from helpando have a really deep and broad knowledge of Zendesk and proposed excellent solutions to cater for our needs. The work process was also going very well: fast responses anytime, online "development <=> user testing" – very efficient. We were really happy working with them.
We had to merge two separate Zendesk services, each one containing a great deal of automations, triggers, macros, views, groups, etc. It seemed like a complicated undertaking to integrate both services smoothly, but thanks to Helpando, it was done in just a few hours. They were fast, reliable, and efficient.
Working with Fabian at Helpando.it was a truly great experience. He quickly took hold of our objectives and delivered exactly what we required. I highly recommend him and the Helpando.it team.
Since we were previously using a system most companies don’t use for customer service, Fabian at Helpando.it learned the ins and outs of a new API to build a custom script to migrate 500,000 tickets into our Zendesk. He worked quickly and tirelessly on the integration and was receptive to feedback based on our unique business needs. We had a blast working with him and recommend his services to others looking for a quick, thorough and cost-effective solution to data migration needs.
Fabian’s patience, flexibility, and diligence ensured the success of a migration from a legacy ticketing system to Zendesk went off without a hitch. He easily adjusted to our changing needs and never failed to deliver high quality service. - Justin Birdsong, American Civil Liberties Union aclu.com